1. General Information

Business Name: The Six 
Legal Entity: KK & MV Hair and Beauty Limited
Address: 6 Queen Street, Mayfair, London W1J 5PA
Opening Hours: Tuesday to Saturday, 09:00–19:00

Opening hours may occasionally vary.

2. Appointments

Appointments can be made through our website, by telephone or directly with the salon. A booking is confirmed once confirmation has been provided.

We recommend arriving on time for your appointment. Clients arriving more than 15 minutes late may have their service shortened or may be asked to reschedule where there is insufficient time to complete the service safely and to the appropriate standard.

3. Cancellations & No-Shows

We kindly ask for at least 48 hours' notice if you need to cancel or reschedule your appointment.

Cancellations made less than 48 hours before the appointment may be subject to a cancellation charge of up to 50% of the booked service value, where reasonable in the circumstances.

If you do not attend your appointment without cancelling in advance, a charge of up to 100% of the booked service value may apply, where reasonable and proportionate to the loss incurred by the salon.

Where applicable, any deposit already paid may be applied towards the relevant cancellation or no-show charge.

Cancellation and no-show charges will be applied fairly and proportionately, taking into account the circumstances and any loss reasonably incurred by the salon.

4. Prices & Payments

Prices displayed on our website, booking platform or in the salon are provided as clearly as possible. Where the final price of a service depends on factors such as hair length, thickness, product usage, treatment requirements or additional time, this will be discussed with you where reasonably possible before the service is carried out.

We accept cash, major credit and debit cards, and approved digital payment methods.

Some appointments or services may require a deposit at the time of booking. Any deposit paid will normally be deducted from the final amount due for the service.

5. Gift Vouchers

Gift vouchers are valid for 12 months from the date of purchase, unless otherwise stated at the time of purchase.

Gift vouchers may be redeemed against eligible services at The Six in accordance with any conditions stated on the voucher.

Gift vouchers cannot be exchanged for cash.

6. Consultations, Health & Safety

For certain services, clients may be required to complete a consultation or consent form before treatment.

Please inform us before your appointment of any relevant medical conditions, allergies, sensitivities, medications or other circumstances that may affect the suitability or safety of a service.

Certain colour or beauty services may require a consultation, patch test or other safety test before treatment. Where required, we reserve the right not to carry out a service if the necessary consultation or test has not been completed or where we reasonably believe that proceeding with the service would be unsafe.

7. Service Results

We aim to provide all services with reasonable care and skill.

Results may vary depending on factors including hair condition, previous treatments, colour history and other individual circumstances. Where relevant, these factors will be discussed during your consultation.

Nothing in these Terms & Conditions affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

8. Personal Belongings

Clients are responsible for taking reasonable care of their personal belongings while visiting the salon.

The Six cannot accept responsibility for loss of or damage to personal belongings except where such loss or damage results from our negligence or where liability cannot lawfully be excluded.

9. Feedback & Complaints

We value client feedback and want to resolve any concerns as quickly as possible.

If you are unhappy with a service, please contact the salon as soon as reasonably possible so that we have an opportunity to understand and address your concerns.

Where possible, we recommend contacting us within 48 hours of your appointment, particularly where the concern relates to the result of a service.

Nothing in this section affects your statutory consumer rights.

10. Privacy

Personal information provided in connection with appointments and services will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.

11. Changes to Appointments

In exceptional circumstances, we may need to change or cancel an appointment, for example due to staff illness or circumstances outside our reasonable control.

Where this happens, we will make reasonable efforts to contact you as soon as possible and offer an alternative appointment or, where applicable, refund amounts paid for services that cannot be provided.

12. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.

The Terms & Conditions applicable to your booking will be those made available to you at the relevant time.

13. Contact

If you have any questions about these Terms & Conditions, cancellations or your appointment, please contact:

The Six 
6 Queen Street
Mayfair, London W1J 5PA
United Kingdom

Email: naime@thesix.com